Privacy Policy

How StormNet Solutions collects, uses and protects your personal data.

Last updated: 10 April 2025

1. Who We Are

StormNet Solutions provides managed IT support, telecoms and technology services for businesses and homes across the UK. For the purposes of data protection law, StormNet Solutions is the data controller.

2. What Data We Collect

We may collect and process the following personal data:

  • Contact information — name, email address, phone number and business name, provided when you contact us or submit an enquiry form.
  • Technical data — IP address, browser type, operating system and pages visited when you use our website.
  • Service data — information related to IT systems we manage on your behalf, including device names, network configurations and support ticket history.

3. How We Use Your Data

We use your personal data to:

  • Respond to your enquiries and provide quotes.
  • Deliver and manage the IT services you have requested.
  • Communicate important updates about your services.
  • Improve our website and overall service quality.
  • Comply with legal and regulatory obligations.

We will never sell your personal data to third parties.

4. Legal Basis for Processing

We process your data under one or more of the following legal bases:

  • Consent — where you have given clear consent for us to contact you.
  • Contract — where processing is necessary to fulfil a contract with you.
  • Legitimate interest — where processing is necessary for our legitimate business interests, provided your rights are not overridden.

5. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

  • Essential cookies — required for the website to function correctly.
  • Analytics cookies — to understand how visitors use our site so we can improve it.

You can control cookies through your browser settings. Disabling cookies may affect your experience on our website.

6. Third Parties

We may share your data with trusted third parties who assist us in delivering our services, such as:

  • Cloud hosting and infrastructure providers.
  • Email and communication platforms.
  • Payment processors (where applicable).

All third parties are required to handle your data in accordance with data protection law and our instructions.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for up to 24 months. Service-related data is retained for the duration of your contract and a reasonable period afterwards.

8. Your Rights Under GDPR

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:

  • Right of access — request a copy of the personal data we hold about you.
  • Right to rectification — ask us to correct inaccurate or incomplete data.
  • Right to erasure — request deletion of your personal data where there is no compelling reason to continue processing.
  • Right to restrict processing — ask us to limit how we use your data.
  • Right to data portability — request your data in a structured, commonly used format.
  • Right to object — object to processing based on legitimate interests or direct marketing.

To exercise any of these rights, please contact us at hello@stormnetsolutions.co.uk or call 07947 303882.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this privacy policy or how we handle your data, please get in touch:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has not been handled correctly.